According to the Consumer Protection (Distance Selling) Regulations 2000, as the consumer, you have the right to cancel your order within 7 working days, beginning the day after receipt of the goods as long as they are returned in the condition they were received by you, with the original labels attached and the security band unbroken. We allow you 14 working days starting the day after the goods are received in which to cancel, as long as the goods are returned in the condition they were sent and that the security tags remain intact. Refunds will be made within 30 days of cancellation.

To cancel an order, please leave a secure message from this link: Leave Secure Message , Telephone us on 01362 853313 or write to us and include or quote your receipt or order reference.

We never make an exemption to these Terms.

It is requested that goods be returned to us soon after cancellation, at the customers cost, to the following address:

Ashley Alexander
PO Box 156
Dereham
Norfolk
NR19 9AW

If you are using Royal Mail you are advised to obtain proof of posting. If you fail to return the goods we will arrange collection and deduct the direct cost from the refund.